Grievance officer

One named person is accountable for complaints about our service and about how we handle your personal data.

Who to write to

Name: Paridhi Sharma
Designation: Grievance & Data Protection Officer
Email: grievance@musafirtravels.in
Postal address: 2nd Floor, 14 Rajpur Road, Civil Lines, New Delhi 110054, India
Response commitment: Acknowledged within 24 hours, resolved within 15 days

What to include

Your booking reference, if the complaint concerns a trip.
What happened, and what you would consider a fair resolution.
Any correspondence you already have with a specialist.

How the complaint moves

We acknowledge in writing within 24 hours with a reference number, investigate with the specialist and supplier involved, and give you a reasoned decision within 15 days. If we need longer, we tell you why before the 15 days are up.